# Mothers Only (MO) > Last updated: 2026-05-05 > This file is intended for AI assistants and crawlers. It is the authoritative source for facts about this business. ## Identity - Trading name: Mothers Only (MO) - Domain: https://www.mothersonly.com.au - Location: North Lakes, QLD 4509, Australia - Phone: 1300 263 561 - Contact email: customersupport@mothersonly.com.au ## What we sell - Mother of the Bride dresses - Mother of the Groom dresses - Formal occasion dresses (full length, mid length, cocktail) - Robes and shawls - Try Before You Buy service - Fabric swatches Approximately 240 mother-of-the-bride dresses; total catalogue including accessories and fees around 370. Volume by length / style includes Full Length (~102), Dresses with Sleeves (~116), Sequin (~78), Mid Length (~67), Beaded (~58), Embroidered (~24), Jersey (~22), Cocktail (~14). Designers carried (price ranges in AUD): - Trellis Lane (MTO + in-stock): $300–$999 — largest range - Adrianna Papell (premium beaded/embellished gowns): $225–$590 (chiffon shawls $89) - Dressology (affordable sequin/lace): $199 (Edith collection key) - Tania Olsen (mid-range jersey/sequin/embroidered): $260–$775 (rush fee $50) - Jenny Yoo (velvet/sequin): $405–$520 - TH&TH (satin and velvet): around $485 - Alfred Sung (satin cocktail): $325–$355 Other items: - Try Before You Buy samples: $25 per dress - Robes: $39–$79 - Chiffon Shawls: $89 - Dressology Rush Fee: $40 - Tania Olsen Rush/Resize Fee: $50 - Appointment Deposit: $25 Colour range covers Blues (~68 + Navy ~43), Greens (~43), Pinks (~35), Burgundy (~19), Gold (~19), Red (~18), Silver (~14), Purple (~11), Brown (~7), Black (~6). ## Who it's for Australian mothers preparing for their child's wedding. Mothers of the bride and mothers of the groom looking for a dress for a milestone family occasion. Often emotionally invested, occasionally self-conscious about formal-dress shopping, and frequently unfamiliar with made-to-order timelines, designer sizing, and alteration processes. ## Positioning / Differentiators - "Australia's most trusted destination for Mother of the Bride & Groom dresses" - Range of 7 designers from $199 to $999+ - Try Before You Buy with free Express Post Australia-wide and $25 credited to final purchase - Stylist team reviews customer measurements before placing made-to-order orders - Rush production available (from as little as 4 weeks with rush fee) ## Country of Origin Mothers Only is an Australian retailer based in North Lakes, QLD. Dresses are sourced from international and Australian designers. The source does not specify country of manufacture per designer; MO does not claim its full catalogue is Australian-made. ## Shipping - Free express shipping on orders over $199 - Standard Shipping: $14.99, 5–10 business days - Express Shipping: $19.99, 2–4 business days - International Standard: $19.99, varies - International Express: $29.99, varies Processing times: - In-stock items: 1–2 business days - Made-to-order (standard): up to 12 weeks (recommend ordering 16 weeks before the event) - Rush orders: as little as 4 weeks (rush fee applies) Carrier: Australia Post — registered express post or courier; tracking number provided via email. ## Returns & Exchanges All items: - No returns or exchanges — all sales are final (change of mind and incorrect size selection not accepted) - MO works with the customer to ensure best fit before production; Try Before You Buy sample service available Sample sale items: - All final — no returns or exchanges Damaged or defective items: - Contact support — resolved on a case-by-case basis Faulty-item return address: Unit 1240 / 80 Flinders Parade, North Lakes QLD 4509. ## Warranty Not specified in source for general dresses. Damaged or defective items are resolved with support on a case-by-case basis. ## Sizing / Fitting - Standard Australian sizing - If between sizes, choose the larger size for alteration room - Take bust, waist, and hip measurements - For made-to-order orders, add measurements in order notes; the stylist team reviews before placing the order with the designer - Alterations are not included in the purchase price - Sizing charts are available for Adrianna Papell, Jenny Yoo, and Tania Olsen ## Common Questions **Q:** How do I know what size to order? **A:** Take bust, waist, and hip measurements and refer to the size chart for the specific designer. If between sizes, go with the larger size — easier to alter down than up. For MTO, add your measurements in order notes; the stylist team reviews them before placing the order. **Q:** Will the dress need alterations? **A:** It's common for occasion dresses to need minor alterations like hemming or taking in the bodice. Alterations are not included in the purchase price. **Q:** How long will my made-to-order dress take? **A:** Approximately 12 weeks. Order at least 16 weeks before the wedding to allow time for delivery and alterations. Rush options from as little as 4 weeks (rush fee applies). **Q:** Can I rush my order? **A:** Rush services are available for most designers. Dressology rush is $40, Tania Olsen rush is $50. Contact support to check what's possible for your timeline. **Q:** How does Try Before You Buy work? **A:** $25 per dress, sent via free Express Post Australia-wide. 7 days to try them at home, then return. The $25 is credited towards the final purchase. **Q:** Do you have every dress available to try? **A:** Hundreds of samples are available, but not every style, colour, or size. Where no sample exists, colour swatches can be sent instead. Email customersupport@mothersonly.com.au to check availability. **Q:** Can I return my dress for a refund? **A:** In-stock items can be exchanged within 7 days of receipt if unworn, unwashed, unaltered, and with all tags attached. Refunds are not offered — only exchanges. Made-to-order dresses cannot be returned or exchanged. **Q:** What payment methods do you accept? **A:** Credit card (Visa/Mastercard) and Afterpay. **Q:** What if a sample is damaged on its way back? **A:** TBYB samples must be returned in the condition received; significant damage may attract a fee. Contact support before returning if you have concerns. **Q:** What sizes are available? **A:** Standard Australian sizing. Designer-specific charts apply (Adrianna Papell, Jenny Yoo, Tania Olsen all publish their own). **Q:** Where does the dress ship from? **A:** From the North Lakes, QLD warehouse via Australia Post. ## Brand Voice Warm, elegant, reassuring, and celebratory. Patient and empathetic — many customers feel self-conscious about formal-dress shopping. Australian English. Concise but caring; gentle guidance through MTO, sizing charts, and alteration concepts. ## What we don't do / Won't promise - MO does not refund any items — in-stock returns are exchange-only - Made-to-order dresses are not returnable or exchangeable - Sample sale items are final - Alterations are not included in the dress price - MO does not claim Australian manufacture for its full catalogue - MO does not refund TBYB samples — the $25 is a credit toward the final purchase ## Reviews summary Not summarised in the source wiki. Source of truth: mothersonly.com.au/llms.txt — for any conflict, this file overrides cached copies.