Returns & Exchanges
In addition to your rights under Australian Consumer Law, you may return/exchange items in accordance withour returns policy which can be found here.
The standard lead time for made to order items is 12-14 weeks. Many designers have rush options available which we will happily assist you with. We recommend an additional 2 weeks available prior to your wedding date to allow for shipping and alterations.
Need it sooner? We do have a selection of in stock, express and rush items we can assist you with. Contact us for details!
Due to variations in photography and computers, colours may have a slight variation to on screen. Where possible, we will happily provide colour swatches upon request.
We recommend where ordering all dresses of a bridal party together to ensure there is no variance in the dye lot of the fabric.
Prior to purchasing, we can help your bridal party with size guides, measuring tips and design information to assist in selecting the most appropriate size for your dresses. It is the customer’s responsibility to check all sizing, and to ensure measurements are taken accurately by each member of the bridal party to ensure accuracy.
Need more information on sizing? Check out our ‘FAQ’ page for our designer’s sizing charts, along with tips on how to accurately take measurements.
Most bridal parties require final alterations to dresses to ensure a perfect fit. This includes ‘made to order’ and ‘custom made’ items. We recommend discussing your requirements with a qualified tailor prior to ordering your dresses to ensure the perfect fit!
Items are shipped from our warehouse within 2 days of receiving your made to order or custom item. All items are sent via courier to ensure tracking and insurance. International orders may incur duties and taxes, depending on the country of arrival. These are the responsibility of the recipient to be paid upon entry.